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How lemon22 Handles Your Personal Data

Your account data — including the details you share when connecting DANA, OVO, or GoPay — is held under a clear set of rules we follow to keep it safe and used only for account and service purposes.

Data used for account purposes onlyDANA, OVO, GoPay wallet data protectedRight to access and correct your infoNo sale of personal data to third partiesContact us to request changes anytime

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DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Data security on lemon22 is handled at the account and session level — not just at the network edge. Every login generates a session token tied to your device fingerprint, and any new device or browser triggers an OTP verification step before account access is granted. This means even if your password were compromised, a new session from an unrecognised device cannot open without the one-time code sent to your registered contact. Cookie data collected during your session is used for authentication and for remembering your preferred wallet — for example, if you consistently use GoPay, the checkout flow surfaces that first.

Session-Level Security

Each login creates a session token linked to your device. New device access requires OTP verification, so your account stays protected even if login credentials are exposed elsewhere.

Cookie Use and Limits

Cookies on lemon22 serve authentication and wallet preference memory — such as surfacing your GoPay option first. We do not use cookies to build ad profiles or pass browsing data to third parties.

Data Retention Policy

Active account data is held while your account is open. Transaction logs are retained for the period required under applicable compliance rules. Non-essential data can be deleted on request after account closure.

Your Right to Request Changes

You can request access to your data, ask for corrections, or submit a deletion request at any time through live chat, email or the in-account Help form. We do not require legal representation to process these.

What We Collect and How We Use It

lemon22 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on lemon22, we collect information you provide directly — your name, contact details, and the payment method you choose to link, whether that is DANA, OVO, or GoPay. We also collect transactional data: deposit and withdrawal records tied to your wallet,

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session logs, and device identifiers used to verify that account access comes from a recognised source. This data serves three purposes: processing your transactions accurately, keeping your account secure against unauthorised access, and meeting any reporting obligations that apply in regions where the service is available
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under local law. We do not sell, rent, or trade your personal data to advertising networks or unrelated third parties. Data shared with payment processors — such as the e-wallet providers handling your DANA or OVO transfers — is limited to what those processors need to
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complete the transaction. Players in Bekasi and across Indonesia can contact our support channel at any time to ask what data is held on their account. Retention periods depend on the type of data: active account data is held while your account remains open; transaction logs
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are kept for the period required by applicable compliance frameworks. If you close your account, you may request deletion of non-essential data through the contact path listed on this page. Availability of the service depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about your personal data — what we hold, how long we keep it, or how to request a correction — our support team handles privacy matters directly. You do not need to go through a third party. Reach out through any of the channels below and we will respond to your data request as quickly as our queue allows.

Live Chat Support Open the live chat window from your account dashboard. State your privacy request clearly and our team will pull your data record and respond in the same session where possible.

Email Privacy Request Send your full name, registered contact detail and a description of your request to our support email. We use this channel for formal data access, correction and deletion requests.

Account Help Centre Log into your account and navigate to the Help section. The privacy request form there routes your submission directly to the team that manages account data and retention records.

Common Questions About Your Privacy on lemon22

The questions below cover what our account holders most often ask about data collection, wallet privacy, cookie settings, and how to exercise their data rights. If your question is not covered here, the support channels listed above are the fastest route to a direct answer.

We store a reference identifier from your e-wallet transaction — enough to match a deposit to your account. We do not store your full DANA or OVO login credentials or wallet PIN at any point.

Yes. Submit a data access request through live chat or the Help form in your account. We will provide a summary of the data categories held, the purpose for each, and the retention period that applies.

Use the privacy request form in the Help section of your account, or email our support team with your registered contact detail and the change you need. Deletion requests for non-essential data are processed after account closure.

We use session cookies for authentication and preference cookies to remember your wallet choice, such as GoPay. You can manage cookie settings in your browser, though disabling session cookies will affect login functionality.

Data is shared only with payment processors — like the e-wallet networks handling your DANA or GoPay transfers — and only to the extent needed to complete those transactions. We do not sell data to advertisers or data brokers.

This policy covers data we collect from accounts where the service is available. Access and service eligibility depend on local law and the eligible regions at the time you use your account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoLemon22 Glossary InfoPapua Paradise Slots

How lemon22 Handles Your Personal Data

How We Protect and Manage Your Information

Session-Level Security

Cookie Use and Limits

Data Retention Policy

Your Right to Request Changes

Reach Us About Your Data

Common Questions About Your Privacy on lemon22

01 Does lemon22 store my DANA or OVO account details?

02 Can I see what personal data lemon22 holds on me?

03 How do I ask for my data to be corrected or deleted?

04 What cookies does lemon22 use and can I turn them off?

05 Is my data shared with any third parties?

06 Does this privacy policy apply to all regions in Indonesia?

Privacy Policy

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