Reference

How lemon22 Sets the Rules for Your Account

The legal terms on this page define the relationship between you and lemon22 — covering account use, service scope, and the conditions that apply wherever access is permitted under local law in Indonesia.

Account Use ConditionsJurisdiction-Dependent AccessUser Rights and ObligationsDANA, OVO, GoPay Wallet PolicyData Handling Commitment
lemon22 How lemon22 Sets the Rules for Your Account
HOW WE HANDLE THIS

Data, Security and Your Account Rights

Data Retention Policy

We retain account data only as long as your account is active or as required by applicable regulations. You may request a summary of the data we hold via the Account Help section at any time.

Cookie Handling

Cookies on lemon22 are used for session management and to keep your wallet preference — DANA, OVO, or GoPay — saved between visits. You can adjust cookie settings through your browser at any time.

Account Security Practices

Account access is protected by OTP verification tied to your registered number. Any suspicious login attempt triggers a hold and a notification to your email — you should contact support immediately if you receive one unexpectedly.

How to Request Changes

To update personal details, wallet linkages or to close your account entirely, go to Account Settings after login or contact the support team via live chat. Identity verification may be required before changes take effect.

LEGAL CONTACT PATHS

Who to Contact for Legal or Policy Questions

Live Chat Support Reach our support team directly through the live chat window on lemon22. Legal queries about your account or wallet conditions are handled here — no email needed for routine questions.
Account Help Centre For formal requests — such as data access, account closure or document disputes — submit through the Account Help section after logging in. Response timelines follow our stated policy commitments.
Email Policy Desk Complex legal matters, including wallet verification disputes involving DANA or OVO, can be escalated by email to our policy desk. Keep your account ID and wallet reference in the subject line.

Common Legal and Policy Questions

These are the questions we get most often about how our legal terms work in practice — covering access, data rights, wallet conditions, and how to act on your account rights.

Yes. Access to lemon22 depends on local law and is available only where eligible under the regulations of your region. We do not override local legal restrictions; it is your responsibility to confirm eligibility before using the platform.

You can submit a data access request through the Account Help section after logging in. We will provide a summary of the personal and transactional data held on your account within the timeframe stated in our data policy.

Transaction disputes involving DANA or OVO wallets should be raised through live chat first, with your wallet reference number and the transaction date. Our payment team will cross-check against our processing records and respond with findings.

We send a notification to the email address registered on your account when material terms change. Continuing to use lemon22 after that notification is treated as acceptance of the revised terms.

No. Accounts are strictly individual. Allowing a third party to access or operate your account breaches our terms and can result in the account being suspended pending a review and identity re-verification.

Submit a closure request via Account Settings or live chat. Any remaining balance will be returned to your linked GoPay, DANA, or OVO wallet after identity verification is completed, in line with our withdrawal conditions.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.